1. Introduction

Welcome to” SUPRAVAM”. We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our Website or use our services.

2. Information We Collect

Personal Information: When you make a purchase or sign up for an account, we may collect your name, email address, shipping address, and payment information.

Usage Information: We collect non-personal information about your interactions with the Website, including your IP address, browser type, and pages visited.

Cookies: We use cookies and similar technologies to enhance your browsing experience and collect data about your preferences.

3. How We Use Your Information

We use your personal information to process your orders, provide customer support, and communicate with you about your account and products.

We may use your email address to send promotional offers, updates, and newsletters. You can opt-out of these communications at any time.

We may use usage information to analyze trends, monitor the effectiveness of our Website, and improve our services.

4. Data Security

We implement security measures to protect your personal information from unauthorized access, disclosure, or alteration.

While we take reasonable precautions, no online data transmission is entirely secure. You use our services at your own risk.

5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating the Website and providing services to you.

We may share aggregated, non-identifiable information for analytical purposes.

6. Your Choices

You can manage your account settings and update your personal information.

You can opt-out of receiving promotional emails by following the unsubscribe instructions in the email.

You can disable cookies in your browser settings, but this may affect your experience on our Website.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices. We will notify you of any significant changes by posting a notice on our Website.

9. Contact Us

If you have any questions or concerns about our Privacy Policy.

1. Acceptance of Terms

Welcome to “SUPRAVAM” By accessing and using this website, you agree to comply with and be bound by these Terms and Conditions ("Terms"). 

2. Use of the Website

You are responsible for ensuring that your use of the Website complies with all applicable laws and regulations.

3. Intellectual Property

All content on this Website, including but not limited to text, images, graphics, logos, and designs, is the property of SUPRAVAM and is protected by intellectual property laws. Unauthorized use of any content is prohibited.

4. Product Information and Availability

We strive to provide accurate product descriptions and images, but we do not warrant that the information is error-free. Colors and sizes might vary slightly due to screen settings and manufacturing processes.

Product availability is subject to change. We reserve the right to modify, discontinue, or limit the availability of any product without notice.

5. Pricing and Payments

All prices on the Website are listed in INR and are subject to change without notice.

Payments are processed securely through our chosen payment gateway. We do not store or have access to your payment card details.

6. Orders and Shipping

Placing an order constitutes an offer to purchase. Orders are subject to our acceptance and availability.

We aim to process and ship orders promptly, but delivery times are approximate and subject to external factors.

 Shipping fees, customs duties, and taxes (if applicable) are the responsibility of the customer.

1. Returns and Exchanges

We want you to be completely satisfied with your purchase here at SUPRAVAM. If for any reason you're not happy with your order, we offer hassle-free returns and exchanges within 7 days of receiving your order.

2. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the following conditions must be met:

The item must be in unused and in original condition.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

Contact Us: Reach out to our customer service team at info@SUPRAVAM.COM within 7 days of receiving your order. Please provide your order number and a detailed reason for the return or exchange request.

Approval: Our customer service team will review your request and provide you with a Return Authorization (RA) number and further instructions.

4. Return Process

Securely package the item(s) you wish to return, along with the original packing slip and the RA number.

Ship the package to the address provided by our customer service team. We recommend using a tractable shipping method to ensure safe delivery.

Once we receive and inspect the returned item(s), we will process your refund, exchange, or store credit as per your request.

5. Refunds

Refunds will be issued to the original payment method used for the purchase.

Shipping fees and any applicable charges are non-refundable unless the return is due to our error or a defective product.

6. Exchanges

If you're exchanging an item for a different size, color, or design, please indicate the new item details in your return package or during your communication with our customer service team.

If the requested exchange item is not available, we will process a refund or offer you a store credit.

7. Defective or Damaged Items

In the rare event that you receive a defective or damaged item, please contact our customer service team immediately. We will provide instructions for returning the item, and we will replace it or provide a full refund.

8. Contact Us

If you have any questions or concerns regarding our Return Policy, please contact our customer service team at SUPRAVAM

Refunds

We will process the refund after receipt of the product by supravam Refund will be processed based on the mode of payment of the order:

• Refunds would be processed so as to reach the customer (if by cheque) or a credit to the credit card account within a maximum of 15 working days from the date of receipt of returned product by supravam.
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We will dispatch the product within 4 to 5 days.

Shipping Policy

We promise our patrons one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your delivery reaches you in a sound state.

Once the order is shipped from the warehouse, it cannot be canceled. When the shipment is delivered and if the customer receives a faulty product then he or she can raise the return request.

The tentative delivery period varies from 4-5 days. However, the actual delivery time may vary due to unexpected circumstances.

Return Policy

We are committed to ensuring your satisfaction with any Brooklinfahion product you have ordered from us. There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.

Submit a Ticket from your My Account section on  www.supravam.com and we will get back to you.

Conditions for Return

• • Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged within 24 Hrs of delivery
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  • Products/Items should be UNUSED & Products should be returned in their original packaging along with the original price tags, labels and invoices.
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  • Products damaged while being used do not qualify for a refund or replacement.
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  • In case we are unable to replace the damaged / defective product, we will refund your amount within 15 days.
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  • In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item.
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  • For Return and Refund, Costumer Must provide a parcel Opening Video/Photos.
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No Exchange or Return will be applicable on order value less that 500

Shipping Policy
We promise our patrons one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your delivery reaches you in a sound state.

Once the order is shipped from the warehouse, it cannot be canceled. When the shipment is delivered and if the customer receives a faulty product then he or she can raise the return request.

The tentative delivery period varies from 5-7 days. However, the actual delivery time may vary due to unexpected circumstances.